What are the steps to rebuild the TSCO Search Index?

Version 4
Created by Knowledge Admin on Dec 4, 2015 7:45 PM. Last modified by Knowledge Admin on May 16, 2018 4:51 PM.
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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Capacity Optimization


    COMPONENT:

    Capacity Optimization


    APPLIES TO:

    TrueSight Capacity Optimization 11.0, 10.7, 10.5, 10.3, 10.0 ; BMC Capacity Optimization 9.5.02



    QUESTION:

    The patch I've installed suggests that it is necessary to rebuild the TrueSight Capacity Optimization (TSCO) Search index after installation. How can I manually rebuild the TSCO Search Index?


    ANSWER:

     

    Simple index rebuild

      

    An immediate rebuild can be initiated via the TrueSight Capacity Optimization (TSCO) console. 

      

    The steps to manually rebuild the search index on TSCO are:

      
       
    1. Access the Console
      2.  
    2. Navigate to Administration > COMPONENTS > Beckend Services
      3.  
    3. Select API Providers - Search service in the table
      4.  
    4. Click on the buttons Rebuild main index and Rebuild tag index
    You can find more details in official product documentation.  

    Advanced index rebuild, when the first procedure gives back errors

      

    Resolution for the following error when rebuilding main index:

      

      
        
      
      To resolve    BCO_DH_ERROR11: "failed to acquire random test lock" error (all the commands need to me run from the TSCO installation directory, default /opt/bmc/BCO): 
      
       
    1. Stop all TSCO components that lock the TSCO index files. To do this, you have to run the command ./cpit stop on all the Application Servers
      2.  
    2. Backup and then remove the existing search index files    
           
      • cd repository
        •    
      • tar -zxvf search_index_bad.tar.gz search_index
        •    
      • cd repository/search_index
        •    
      • rm -rf *
        •   
      That will create a backup of your current search_index directory and then the rm -rf * will remove the current search_index contents.

      WARNING: Be cautious when running an rm -rf * since if the command is executed from the wrong directory it could result critical files being removed from the BCO environment which must be restored from backup to recover the environment.

      3.  
    3. Restart the TSCO components that were stopped in step 1 with the command ./cpit start
      4.  
    4. The Search Index rebuild will start automatically and it can take a few minutes to complete.
    You can check the search index service logs under:  
       
    • Administration -> Components -> Backend Services -> API Providers - Search service than click on Show Log
      •  
    • Administration -> ETL & System Tasks -> System Tasks -> Search index Updater than click on Show Log
      

    If these steps doesn't solve the problem, check also that the nfslock demon is running on all TSCO Application Servers.

    You can refer to this article for more details
      https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000099056

    Legacy ID:KA356414

     


    Article Number:

    000032099


    Article Type:

    FAQ/Procedural



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