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BMC Helix Remedyforce Service Desk
How to create a Organisation Business Hours for SLA?
Steps to create a Organization Business hours:
1. Login to Remedyforce as Administrator
2. Click on setup.
3. Company Profile | Business hours.
4. Create new Business hours.
5. Give a proper name for Business hour.
6. Select a required time zone.
7. Select a Business hours for all week days.Like - Monday to Friday and time will be 8 AM to 5 PM .
For Saturday and Sunday ,time will be no hours.
8. Add if there is any Holidays.
9. Save your Business Hours