How to create a Organisation Business Hours for SLA on BMC Helix Remedyforce?

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How to create a Organisation Business Hours for SLA?


    ANSWER:

    Steps to create a Organization Business hours:

    1. Login to Remedyforce as Administrator
    2. Click on setup.
    3. Company Profile | Business hours.
    4. Create new Business hours.
    5. Give a proper name for Business hour.
    6. Select a required time zone.
    7. Select a Business hours for all week days.Like - Monday to Friday and time will be 8 AM to 5 PM .
        For Saturday and Sunday ,time will be no hours.
    8. Add if there is any Holidays.
    9. Save your Business Hours


    Article Number:

    000112236


    Article Type:

    FAQ/Procedural



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