Questions on license model for MyIT

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    MyIT Digital Workplace


    COMPONENT:

    MyIT


    APPLIES TO:

    MyIT



    QUESTION:

    1. The licensing model for MyIT Base and MyIT Premium is exactly the same, it is only the price that differs -true or false?

    2· There is only a fixed user license option for MyIT, in other words each user using MyIT must have a License - true or false?

    3· The SRM user license has been replaced by the MyIT license that means the client must buy MyIT licenses even if they only make use of the SRM portal - true or false?

    4· Remedy (8.1 for example) does not have the means to allocate a MyIT license to a specific person, this means the MyIT license is a ‘paper’ license - true or false?

    5· How does one control MyIT license usage if, for example a client (company) has 1000 users with login IDs but the requirement is only to have a few selected user using MyIT?

    6· It there any ‘free’ MyIT license based on account size, etc.?


    ANSWER:

    1. The licensing model for MyIT Base and MyIT Premium is exactly the same, it is only the price that differs -true or false?
    >>MyIT Base (now called MyIT Self-Service) and MyIT Premium (now called MyIT Digital Workplace) SKUs do not have the same entitlements. As page
    https://docs.bmc.com/docs/display/public/myit32/License+entitlements
    explains,
    >> MyIT Digital Workplaces entitles a user to a lot more capabilities (and thus value), which justifies the higher price point.

    2· There is only a fixed user license option for MyIT, in other words each user using MyIT must have a License - true or false?
    >> Correct, there’s officially only MyIT user license SKUs with “named user” as unit of measure.  I believe we have in the past found ways to address the licensing requirements of “occasional users”.

    3· The SRM user license has been replaced by the MyIT license that means the client must buy MyIT licenses even if they only make use of the SRM portal - true or false?
    >> For new customers that’s true. Existing customers can continue to use their self-servcie user licenses to use SRM Request Entry console (SRM portal). Existing customers can even add user capacity,  but our recommendation is to migrate the SRM self-service user licenses to MyIT user licenses and to start adopting MyIT as the user experience for self-servcie, because it’s such a significantly better experience and
    more powerful solution.

    4· Remedy (8.1 for example) does not have the means to allocate a MyIT license to a specific person, this means the MyIT license is a ‘paper’ license - true or false?
    >> True

    5· How does one control MyIT license usage if, for example a client (company) has 1000 users with login IDs but the requirement is only to have a few selected user using MyIT? The same argument for SRM users.
    >> For SRM, there’s be multiple strategies:
    >> 1) don’t give out the URL to users who are not supposed to use SRM Request Entry console. 2) Don’t allow them to login into the system  3) Don’t entitle them to any requestable items  

    6· It there any ‘free’ MyIT license based on account size, etc.?
    >> We do have license options, where a certain number of MyIT Self-Service user licenses are included in the core ITSM user license. For example:
    >> 1) in the old blue pricing model, if a customer buys a named RoD user license, they get the entitlement for 100 business users to use MyIT Self-Service  (note: this does not apply for on-premise ITSM user licenses).
    For floating user licenses the ratio is 1:250.

    >> 2) in the new blue pricing model, if a customer buys a named Service Desk or a Suite user license, they get the entitlement for 100 business users to use MyIT Self-Service.
    For concurrent (floating) user licenses the ratio is 1:250. This applies to both on-premise and OnDemand version of these ITSM user licenses.


    Article Number:

    000116992


    Article Type:

    FAQ/Procedural



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