How to upgrade Remedyforce Selfservice 2.0 to 3.0?

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    PRODUCT:

    BMC Helix Remedyforce Service Desk


    APPLIES TO:

    BMC Helix Remedyforce Service Desk Winter 17



    QUESTION:

    How to upgrade Remedyforce Selfservice 2.0 to 3.0?


    ANSWER:

    Upgrading Remedyforce Self Service to Self  Service 3.0:
    1. Go to Remedyforce  Administration
    2. Configure Self Service -> Self Service Version -> Self Service to Configure – Set the version

    Note:
    For Configuration will allow you to preview SS before deploying to everyone by just clicking on the Preview label.
    For Clients this will fully deploy SS 3.0 on you org redirecting to SS 3.0 when clicking on the Remedyforce Self Service Tab


    Article Number:

    000130259


    Article Type:

    FAQ/Procedural



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