Steps to Collect UX Debug Logs

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    PRODUCT:

    Remedy with Smart IT


    COMPONENT:

    Remedy with Smart IT


    APPLIES TO:

    SmartIT 1.5x, 2.0



    QUESTION:

    Steps to Collect UX Debug Logs


    ANSWER:

    To Enable the Debug logs :
    ==============
    1. Stop all the Smart IT services (SmartIt/MyIT, MyIT Social, Mongo DB, OpenFire)
     2. Go to this path
    <C:\Program Files\Apache Software Foundation\Tomcat8.0\external-conf>
    open logback.xml in edit mode , check for DEBUG and Change
    name="com.bmc.bsm" level="ERROR"
    TO
    name="com.bmc.bsm" level="DEBUG"
    3. Save this file
    4. Go to
    <C:\Program Files\BMC Software\Smart_IT_MyIT\Smart_IT_MyIT\Logs>
    5. Take the backup of all current logs and Delete them
    6. Start all Smart IT Services
    7. Open the Browser and clear the cache
    8. Perform use case and Hit F12 (will open new section with debugger entry on same page)
    9. Click on Network tab of debugger and hit Play
    10. Take the screenshot of Request Head and Response Header for those POSTS which show in red color as POST 500 and Share with us
    11. Share the UX logs which get generated at location in step 4
    ==================


    NOTE: This article is also available in Spanish, use the link below or search by Article Number 000164497. / NOTA: Este artículo también est disponible en Español, usar el siguiente enlace o buscar por el Número de Artículo 000164497.
    Pasos para recopilar UX logs en modo Depuracion.

    NOTE: After enable the logs, wait 30 seconds and then reproduce the issue.
    NOTE: If you are creating a backup of logback.xml , move that backup to a different folder and remove .xlm extension.


     


    Article Number:

    000101740


    Article Type:

    FAQ/Procedural



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