Clicking Submit on the Remedyforce Survey link generates error: Invalid Survey link

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    PRODUCT:

    Remedyforce Service Desk


    COMPONENT:

    Remedyforce Summer '16



    QUESTION:

    Clicking Submit on Survey link generates an error- "Invalid Survey link"
     


    ANSWER:

    Check if SalesForce login site for your Org (Sandbox/Production) is added to trusted sites in your browser.

    Steps to add any site to trusted sites are :

    Internet Explorer

      
       
    1. Go to Tools > Internet Options > Security.
    2.  
    3. Click the Trusted Sites icon, then click Sites.
    4.  
    5. Enter the URL of your Trusted Site (Org login site), then click Add.
    6.  
    7. Click Close.
      


    Google Chrome

      
       
    1. Click on Settings, scroll to the bottom and click the Show Advanced Settings link.
    2.  
    3. Click on Change proxy settings.
    4.  
    5. Click the Security tab > Trusted Sites icon, then click Sites.
    6.  
    7. Enter the URL of your Trusted Site (Org login site), then click Add.
    8.  
    9. Click Close > OK.
      


    Firefox

      

    For Firefox, there are several different areas to add a trusted site (referred to as "Exceptions"), depending on what functionalities you want to allow the site to do or prevent the site from doing.

      
       
    1. From the Firefox menu, go to Tools > Options
    2.  
    3. Under Content, you can choose to add Exceptions to:    
           
      • Block pop-up windows - click Exceptions... and add URLs for the site where you want to allow pop-ups
      •    
      • Load images automatically click Exceptions... enter the URL of the site and choose to either Allow or Block the site from loading images automatically.
      •    
      • Enable JavaScript - click Exceptions... and add URLs for the sites where you want to allow JavaScript
      •   
    4.  
    5. Under Privacy, if you want to allow cookies from most sites, click on clear all current history to open the Clear Recent History window, where you can select to Accept cookies from sites, but then enter some Exceptions to prevent cookies from specific sites.
    6.  
    7. Under Security, if you have the "Warn me when sites try to install add-ons" box checked, you can override this warning for certain sites by clicking Exceptions.
    8.  
    9. In the Exceptions... dialog box, enter the web site URL in the Address of web site: field, then click Allow.
    10.  
    11. Under Advanced, click the Network tab. There is a checkbox labeled Tell me when a website asks to store data for offline use. Here you can add Exceptions that would override this rule.
       

     

     


    Article Number:

    000130461


    Article Type:

    FAQ/Procedural



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