BMC Helix Remedyforce: How to Change the Org Wide Email Address

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How to Change the Org Wide Email Address?


    ANSWER:

    In order to change the On Behalf of email address is necessary to add it to the org wide email address

     Follow the below steps

       
    1. Login to BMC Helix Remedyforce as Administrator
    2.  
    3. Go to Setup | Email Administration | Organization-Wide Email Addresses
    4.  
    5. Click on Add | Specify the Display Name e.g GSC HR
    6.  
    7. In the email address field add the email address where email will be send from e.g "gsc.hr@domain.com"
    8.  
    9. Save
       The created Org Wide Email Address will receive a verification email, once its verified follow below steps to make it the default wide email address  
       
    1. Go to Remedyforce Administration tab
    2.  
    3. Click on Configure Email | Email Conversation Settings
    4.  
    5. In the email address available for profiles Select the email address which is created in org wide email address
    6.  
    7. Set the new org wide email address as default which will replace the current email address if any
    8.  
    9. Finally send an email from an incident record and make sure the new email address appears in the from field
      
    Please refer the below article for more details:
    https://docs.bmc.com/docs/display/remforce202001/Settings+for+email+conversation

      

     


    Article Number:

    000256178


    Article Type:

    FAQ/Procedural



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