Enable “obo.enabled.for.all “ feature for On Behalf Of functionality in MyIT 3.1

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    MyIT Digital Workplace


    COMPONENT:

    MyIT


    APPLIES TO:

    MyIT 3.1



    QUESTION:

    In MyIT 3.1 documentation SRM pluggable provider section describe the section about On Behalf Of functionality  that allows you following
     
    obo.enabled.for.all - This flag is used by the On Behalf Of feature. If this flag is set to false, the rules set in BMC Service Request Management for On Behalf Of requests are used. In addition, BMC MyIT users can search for the Requested for employee by either first or last name, but not by full name. If this flag is set to true, any employee can create a request on behalf of any other employee. Because a different search is performed for the Requested for, BMC MyIT users can search by full name, in addition to first name, last name, or email address. If your organization has over 50,000 employees, setting this flag to true can improve performance.
    https://docs.bmc.com/docs/display/public/myit31/List%2Bof%2Bproviders


    This KB describes the steps to enable this property


    ANSWER:

    Following are the steps for the to enable this property
    1)Login to MyIT database
    2) Generate one GUID from following
    https://www.guidgenerator.com/online-guid-generator.aspx
     
    3)Open table “TENANT_PROVIDER” and note the “PROVIDER_PK” for “srm”
     
    User-added image
     
    4)Open table “PROVIDER_SETTINGS” and create new record in this table

    PK= next ID number in list
    ID=GUID generated in step 2
    Keyname=obo.enabled.for.all
    Value=true
    TENANT_PROVIDER_PK= “PROVIDER_PK” for “srm” from Step 3

    User-added image

    5) It will show you the record as following
    User-added image
    6)Login to Admin console and reload the providers
     
     


    Article Number:

    000106046


    Article Type:

    FAQ/Procedural



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