BMC Helix Remedyforce How to Reset Remedyforce Password

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk


    COMPONENT:

    Remedyforce Winter '17



    QUESTION:

    How to Reset Your Remedyforce Password?
    You cannot reset your password. You haven't selected an answer to your password hint. Try the following: Contact your company's administrator for assistance


    ANSWER:

    How to Reset Your Remedyforce Password:
    1. On the login page click on the forget password link.This will send an email link for password reset.
    2. If you do not remember the password, open a case with BMC Support and they will have Salesforce reset the password.
    3. If the issue is for a Sandbox and the Sandbox is old, refreshing the Sandbox will reset the password to the production password.
    4. Verify the User password is reset and User is able to Login in Remedyforce without any issue.

     


    Article Number:

    000132145


    Article Type:

    FAQ/Procedural



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