How to increase user session timeout of MyIT Smart IT

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    PRODUCT:

    Remedy with Smart IT


    COMPONENT:

    Remedy with Smart IT



    QUESTION:

    How to increase user session timeout of MyIT Smart IT


    ANSWER:

    User session time out information is stored in web.xml file. It is located in C:\Program Files\Apache Software Foundation\Tomcat8.0\conf

    e.g
     <session-config>
            <session-timeout>30</session-timeout>
        </session-config>

    Default value is 30 mins.
    Change  the value and restart Smart IT/MyIT Application Tomcat service for the changes to take effect.


    Article Number:

    000127527


    Article Type:

    FAQ/Procedural



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