App Visibility - How to confirm/verify that an App Visibility event was sent to TSIM or a remote cell?

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight App Visibility Manager Server


    APPLIES TO:

    App Visibility Portal



    QUESTION:

    How to confirm/verify that an App Visibility event was sent to TSIM or a remote cell?


    ANSWER:

    First, ensure the TrueSight Infrastructure Management (TSIM) server or remote cell is specified in the Event Destination field within the App Visibility Portal Component configuration screen in the TrueSight Presentation Server (TSPS) console.  If the TSIM server or remote cell is not listed then add it.
     
    Second, go to the App Visibility\portal\logs\events directory on the App Visibility Portal and open the file called events.csv.  All of the App Visibility events that were sent to TSIM or a remote cell will be listed in this file.

    Third, the App Visibility Portal is using the Java IMAPI to communicate to the cell.  To enable debug for this, edit thw App Visibility\portal\properties\log4j.xml, and turn up the logging by changing the com.bmc.sms level value to debug:

        <logger name = "com.bmc.sms" additivity="false">
            <level value="debug"/>
            <appender-ref ref="imapiRollingFile"/>
        </logger>

    Optional additional parameters to change to debug as well:

        <logger name="bppm">
            <level value="debug"/>
        </logger>
     
        <logger name= "events">
            <level value="debug"/>
        </logger>

    Then, restart the portal.

    The com.bmc.sms logging will be in App Visibility\portal\logs\imapi.log, and will show debug information regarding communication to the cell


    Article Number:

    000132159


    Article Type:

    FAQ/Procedural



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles