How to confirm/verify that an App Visibility event was sent to TrueSight Infrastructure Management (TSIM) or a remote cell?

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    PRODUCT:

    TrueSight App Visibility Manager Server


    COMPONENT:

    App Visibility Portal


    APPLIES TO:

    App Visibility Portal - all versions



    QUESTION:

    How to confirm/verify that an App Visibility event was sent to TrueSight Infrastructure Management (TSIM) or a remote cell?


    ANSWER:

     

    First, ensure the TSIM server or remote cell is specified in the Event Destination field within the App Visibility Portal Component configuration screen in the TrueSight Presentation Server (TSPS) console.  If the TSIM server or remote cell is not listed then add it.

    Second, go to the App Visibility\portal\logs\events directory on the App Visibility Portal and open the file called events.csv.  All of the App Visibility events that were sent to TSIM or a remote cell will be listed in this file.

    Third, the App Visibility Portal is using the Java IMAPI to communicate to the cell.  To enable debug for this, edit the App Visibility\portal\properties\log4j.xml, and turn up the logging by changing the com.bmc.sms level value to debug:  

        <logger name = "com.bmc.sms" additivity="false">
            <level value="debug"/>
            <appender-ref ref="imapiRollingFile"/>
        </logger>

    Optional additional parameters to change to debug as well:

        <logger name="bppm">
            <level value="debug"/>
        </logger>
     
    This option will tell if events are being sent to TSIM.  If this option is turned on then the following will appear in the Portal.log when an event is sent to TSIM:  
    Event [.......] sent to BMC ProactiveNet.
        <logger name= "events">
            <level value="debug"/>
        </logger>

    Then, restart the App Visibility Portal.

    The com.bmc.sms logging will be in App Visibility\portal\logs\imapi.log, and will show debug information regarding communication to the cell

    To confirm that events are arriving in TSIM, do a cell trace on the TSIM cell

     


    Article Number:

    000212574


    Article Type:

    FAQ/Procedural



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