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TrueSight App Visibility Manager Server
App Visibility Portal
App Visibility Portal - all versions
How to confirm/verify that an App Visibility event was sent to TrueSight Infrastructure Management (TSIM) or a remote cell?
First, ensure the TSIM server or remote cell is specified in the Event Destination field within the App Visibility Portal Component configuration screen in the TrueSight Presentation Server (TSPS) console. If the TSIM server or remote cell is not listed then add it.
Second, go to the App Visibility\portal\logs\events directory on the App Visibility Portal and open the file called events.csv. All of the App Visibility events that were sent to TSIM or a remote cell will be listed in this file.
Third, the App Visibility Portal is using the Java IMAPI to communicate to the cell. To enable debug for this, edit the App Visibility\portal\properties\log4j.xml, and turn up the logging by changing the com.bmc.sms level value to debug:
<logger name = "com.bmc.sms" additivity="false">
Optional additional parameters to change to debug as well:
This option will tell if events are being sent to TSIM. If this option is turned on then the following will appear in the Portal.log when an event is sent to TSIM: Event [.......] sent to BMC ProactiveNet.
<logger name= "events">
Then, restart the App Visibility Portal.
The com.bmc.sms logging will be in App Visibility\portal\logs\imapi.log, and will show debug information regarding communication to the cell
To confirm that events are arriving in TSIM, do a cell trace on the TSIM cell