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Remedyforce Service Desk
Remedyforce Winter '17
All patches and versions
What is the Impact of changing Priority matrix in Remedyforce?
If we change the Priority matrix from P1 to P2 or P2 to P3 or P3 to P4 or P4 to P5 ,it will impact both the old and new cases.
Because priority values are stored in a table and it get reference to the incidents.