What is the Impact of changing Priority matrix in Remedyforce?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk


    COMPONENT:

    Remedyforce Winter '17


    APPLIES TO:

    All patches and versions



    QUESTION:

    What is the Impact of changing Priority matrix in Remedyforce?


    ANSWER:

    If we change the Priority matrix from P1 to P2 or P2 to P3 or  P3 to P4 or P4 to P5 ,it will impact both the old and new cases.
    Because priority values are stored in a table and it get reference to the incidents.

     


    Article Number:

    000132869


    Article Type:

    FAQ/Procedural



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