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Remedy IT Service Management Suite
Smart Reporting 9.1 Patch1
Is it possible to launch/open the Change Request in Remedy console from Smart Reporting report console?
Yes it is possible to launch/open the Change Request in Remedy console from Smart Reporting report console .
You can use 'Change ID Hyperlink' available in Change Management > Change Details > 'Change ID Hyperlink'.
However need to set custom parameters.
Request to kindly follow the steps from below documentation: