Is it possible to launch/open the Change Request in Remedy console from Smart Reporting report console?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy IT Service Management Suite


    APPLIES TO:

    Smart Reporting 9.1 Patch1



    QUESTION:

    Is it possible to launch/open the Change Request in Remedy console from Smart Reporting report console?


    ANSWER:

    Yes it is possible to launch/open the Change Request in Remedy console from Smart Reporting report console .

    You can use 'Change ID Hyperlink' available in Change Management > Change Details > 'Change ID Hyperlink'.

    However need to set custom parameters.

    Request to kindly follow the steps from below documentation:

    https://docs.bmc.com/docs/display/public/itsm90/Updating+cross+launch+settings


    Article Number:

    000133423


    Article Type:

    FAQ/Procedural



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