IBRSD plugin - Could not connect to server using given credentials

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    ProactiveNet Performance Management Suite


    COMPONENT:

    BMC ProactiveNet Performance Management


    APPLIES TO:

    BPPM 9.5 and above



    QUESTION:

    Incidents are getting created ok in Remedy, but EVENT_INCIDENT_INFO event is not getting returned to the cell. The ibrsd_plugin log( \ARSystem\Arserver\Db\ibrsdarplugin.log ) shows below error : 

    INFO  18 ene 2016 06:22:44 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.ws.IBRSDARWSClientWrapper - rootURI :http://server1:80/bppmws/api
    ERROR 18 ene 2016 06:22:48 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.ws.IBRSDARWSClientWrapper - ClientNotRegisteredException while login so retrying again Could not connect to server using given credentials, Message Returned from server :  No connection to server
    INFO  18 ene 2016 06:22:48 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.ws.IBRSDARWSClientWrapper - waiting for 30 secs to retry...attempt :3
    INFO  18 ene 2016 06:23:18 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.ws.IBRSDARWSClientWrapper - logging in...
    INFO  18 ene 2016 06:23:18 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.ws.IBRSDARWSClientWrapper - rootURI :http://server1:80/bppmws/api
    ERROR 18 ene 2016 06:23:22 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.ws.IBRSDARWSClientWrapper - ClientNotRegisteredException while login so retrying again Could not connect to server using given credentials, Message Returned from server :  No connection to server
    ERROR 18 ene 2016 06:23:22 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.ws.IBRSDARWSClientWrapper - Could not log into the BPPMServer server1 with the provided credentials
    ERROR 18 ene 2016 06:23:22 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.executor.IBRSDIncidentInfoRequestExecutor - unable to execute the request...Could not log into the BPPMServer server1 with the provided credentials
    ERROR 18 ene 2016 06:23:22 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.filterplugin.buffer.BufferedEventManager - Error while executing event request 
    com.bmc.sms.ibrsd.arplugin.exception.IBRSDARPluginExecutorException: com.bmc.sms.ibrsd.arplugin.exception.IBRSDARWSClientException: Could not log into the BPPMServer server1 with the provided credentials
        at com.bmc.sms.ibrsd.arplugin.executor.IBRSDIncidentInfoRequestExecutor.executeRequest(IBRSDIncidentInfoRequestExecutor.java:134)
        at com.bmc.sms.ibrsd.arplugin.executor.IBRSDIncidentInfoRequestExecutor.executeRequest(IBRSDIncidentInfoRequestExecutor.java:73)
        at com.bmc.sms.ibrsd.arplugin.filterplugin.buffer.BufferedEventManager.executeRequest(BufferedEventManager.java:339)
        at com.bmc.sms.ibrsd.arplugin.filterplugin.buffer.BufferedEventManager.access$500(BufferedEventManager.java:38)
        at com.bmc.sms.ibrsd.arplugin.filterplugin.buffer.BufferedEventManager$BufferCleaner.run(BufferedEventManager.java:246)
        at java.lang.Thread.run(Unknown Source)
    Caused by: com.bmc.sms.ibrsd.arplugin.exception.IBRSDARWSClientException: Could not log into the BPPMServer server1 with the provided credentials
        at com.bmc.sms.ibrsd.arplugin.ws.IBRSDARWSClientWrapper.reLogin(IBRSDARWSClientWrapper.java:299)
        at com.bmc.sms.ibrsd.arplugin.ws.IBRSDARWSClientWrapper.login(IBRSDARWSClientWrapper.java:169)
        at com.bmc.sms.ibrsd.arplugin.ws.IBRSDARWSClientWrapper.<init>(IBRSDARWSClientWrapper.java:98)
        at com.bmc.sms.ibrsd.arplugin.ws.BPPMConnectionManager.getClientForBPPM(BPPMConnectionManager.java:192)
        at com.bmc.sms.ibrsd.arplugin.executor.IBRSDIncidentInfoRequestExecutor.executeRequest(IBRSDIncidentInfoRequestExecutor.java:121)
        ... 5 more
    INFO  18 ene 2016 06:23:22 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.filterplugin.buffer.BufferedEventManager - server response class in case of exception null
    INFO  18 ene 2016 06:23:22 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.filterplugin.buffer.BufferedEventManager - error code 503
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.filterplugin.buffer.BufferedEventManager - checking for buffered events for server and cell  server1pncell_server1
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.filterplugin.buffer.BufferedEventManager - executing request for serverName server1
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.executor.IBRSDIncidentInfoRequestExecutor - executing the request
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.executor.IBRSDIncidentInfoRequestExecutor - wsResponseTOClass :class com.bmc.sms.wscommon.client.ClientResponseTO
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.executor.IBRSDIncidentInfoRequestExecutor - responseClass :class com.bmc.sms.ibrsd.arplugin.executor.response.IBRSDIncidentInfoResponse
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.executor.IBRSDIncidentInfoRequestExecutor - jSonClassMap :null
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.executor.IBRSDIncidentInfoRequestExecutor - got bppm client 
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.ws.BPPMConnectionManager - Get details from BPPMDetails Form
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.arcomm.ARCommunicator -  :getData()
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.arcomm.ARCommunicator -  :validateParams()... sucessfull
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.ws.BPPMConnectionManager - Got entry from BPPMDetails Form for servername server1
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.ws.BPPMConnectionManager - protocol : http
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.ws.BPPMConnectionManager - host : server1
    INFO  18 ene 2016 06:28:15 [Thread Thread-25] com.bmc.sms.ibrsd.arplugin.ws.BPPMConnectionManager - port : 80


    ANSWER:

    The http port in BPPM had been changed to 1861 (default is 80), but in INT:BPPMDetails form it was still reflecting 80. The port was changed in INT:BPPMDetails form to 1861 and restarted IBRSD and arplugin to solve the issue.


    Article Number:

    000101159


    Article Type:

    FAQ/Procedural



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