Steps to Change Incident to Service Request in Remedyforce.

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk


    COMPONENT:

    Remedyforce Summer '16



    QUESTION:


    ANSWER:


    Steps to Change Incident to Service Request in Remedyforce:

    1. Log on to RF | Goto RF Console | From view - select Incident
    2. Click on 'New' to create a new incident page | Select values for all required fields - like 'Client ID' etc.
    3. From Field 'Request Definition' - click on Search option to select a request definition from the pop-up.
    4. Save the page and a new service request is created starting with 'SR..' from 'IN..'.


    Also refer to below document:
    - https://docs.bmc.com/docs/display/public/remforce201502/Converting+incidents+to+service+requests


    Article Number:

    000127977


    Article Type:

    FAQ/Procedural



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