How to perform a Hard Cache flush for Mid Tier

Version 1
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Mid Tier


    APPLIES TO:

    Midtier version 7.x 8.x and 9.x



    QUESTION:

    Although it is recommended to use the Flush Cache or Sync Cache buttons in the Midtier Config tool to reset cache, Support may suggest a hard cache flush.   Here are the procedures to do this:


    ANSWER:

     

      Steps to perform hard cache flush  
      
      
       
    1. Stop Tomcat (Jsp Engine) Service.
    2.  
    3. Clear out the contents of the 'work', 'temp' & 'logs' folders inside Tomcat X.X folder
    4.  
    5. Clear out the contents of the 'cache', 'cachetemp', 'attstore' and 'logs' folders present inside the Mid-Tier folder.
    6.  
    7. Delete 'viewStats.dat' and 'viewStats.dat.bak' from <Mid-Tier folder>\WEB-INF\Classes and/or WEB-INF\classes\viewServerStats if present
    8.  
    9. Start the Tomcat (Jsp Engine) Service.
    10.  
    11. Clear browser cache/cookies/etc completely.  
      
        

     


    Article Number:

    000112554


    Article Type:

    FAQ/Procedural



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles