This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
BMC Client Management
Any version of BCM
How to Fix BCM 12.x FileStore Err SQL error Database is Full?
I've been waiting for hours/days that my package is (re)published but nothing happens.
This usually occurs because the service of the agent of the device or of its parent(s), depending on the device you find this error on; has not been restarted for a long time, or the hard drive is full on the device.
We recommend to restart the service of our agent on master and relays every week or at least month because vacuums of the sqlites are only made at the service start.
This can also be due to the antivirus or a third party tool locking the sqlite. It is a prerequisite to set antivirus exclusions on your master, relays and client to avoid such situations (along with performance and connection issues). Check the https://communities.bmc.com/docs/DOC-48283 for more information on the antivirus exclusions to set.
Here are procedure to resolve this :
- Stop BMC Client Management service on device the errors occur.
- Delete files in C:\Program Files\BMC Software\Client Management\Master\data\HttpProtocolHandler\temp if some exists. Path may be different if you have changed it.
- Delete files in c:\temp
- Delete files in c:\Windows\temp . Verify both TMP and TEMP system variables.
- Restart Computer
If the issue still occurs then verify Anti Virus prerequisites : https://communities.bmc.com/docs/DOC-48283