Remedy - Server - How to enable the AR System Dispatcher log (All versions)

Version 5
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    BMC Remedy AR System Server



    QUESTION:

    How to enable Arsystem dispatcher logging?

       
          


    ANSWER:

     

    Legacy ID:KA297585

      
     
      For AR System v8.1 or lower
    1- Add the following parameter in the ar.conf/ar.cfg file:
      
           Dispatch-Log-File: <full path>/dispatch.log
      
     
      2-Terminate the dispatcher process so that the armonitor process restarts it for logging to take effect.
      
             Linux/Unix - terminate the 'arsvcdsp' process.
      
             Windows - terminate the 'arsvcdsp.exe' process.


    For AR System v9 and higher
    This is done updating the Centtralized Configuration form. To do this check the steps below:

    1- Go to AR System Administration > AR System Administration Console

               User-added image


    2- Go to System > General > Centralized Configuration

               User-added image


    3- In the Component Name drop down menu select:
              com.bmc.arsys.server and select the ARS Server name populated.

               User-added image


    4- Perform the following:
             1- Press Add
             2- Enter the parameter Dispatch-Log-File and set the full path and log file name.
             3- Press Apply

              User-added image


    5- The following warning will display:
              Please restart the AR System Server for the changes to take effect (ARWARN 483)

              User-added image

    6- Restart AR System and the dispatcher log configured will be created or you can t
    erminate the dispatcher process so that the armonitor process restarts it for logging to take effect.  
              Linux/Unix - terminate the    'arsvcdsp' process.  
              Windows - terminate the    'arsvcdsp.exe' process.  
     
     
     
        

     

      
      

     

      

     

      

     

      
       

     

       

     

      
      
    Related Products:  
       
    1. BMC Remedy AR System Server

     


    Article Number:

    000023281


    Article Type:

    FAQ/Procedural



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles