Remedy - Server - How to Purge a License for AR System Server via Support Web

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    BMC Remedy AR System Server



    QUESTION:

     
       How to Purge a License for AR System Server via Support Web. 


    ANSWER:

     

    Legacy ID:KA342443

      
       

    The information/data required to be able to proceed with the procedure here described is:

    a) To have a valid BMC Support profile to be able to access to the BMC Support website.

    b) To be in possession of this information:
    - The License Key of the AR Server to be purged.

    - New Host ID.
    This is the Host Id listed in the ARSystem Server under the the Add/Remove Licenses form. Please be sure to have this number.
    The Host ID is the MAC Address the application takes from the Operating System.

    If you meet all the above requirements, please follow these steps:

    1- Using your BMC Support profile and credentials go to our Support Central website (Link) and select Resources > License and Password

              User-added image


    2- Go down to the BMC Remedy License Keys section.

    3- Select the option: Purge an Existing License

    User-added image


    4- Check the BMC End User License Agreement document.

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    At the very end there is a link: I agree . Select it to proceed further.

    5- Fill the relevant fields.

              User-added image

              - License Key to Purge (mandatory)
              - New Host ID (mandatory)
              - Reason for Purge (optional)
              - Notes (optional)

    6- Press Submit. A notification of the request will be displayed informing the e-mail address where is sent.
    The new License can take between 2-3 minutes up to 1 hour.


    Related Articles:
    Remedy - Server - How to apply an AR Server License into the application


    Remedy - Server - How to request a Permanent License for AR System Server via Support Web
    Remedy - Server - How to request a Trial/Temporary License for AR System Server via Support Web
    Remedy - Server - How to Upgrade a License File for AR System Server via Support Web

      

     


    Article Number:

    000030645


    Article Type:

    FAQ/Procedural



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