This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
Remedy with Smart IT
Smart IT - All versions
When users open the Smart IT Ticket Console in the UC client, there are two default preset filters that all users can access:-
My Assigned Tickets
My Groups' Assigned Tickets
Users can create their own filters and save them as preset filters. However, these filters are specific to that user and are not visible by other users.
Can I create default preset filters just like the 'My Assigned Tickets' filter so that all users will see them in the UC client?
Where are the user specific preset filters stored in Smart IT?
The default Ticket Console preset filters
The equivalent code in the minified version (which is the client code downloaded to the browser when the user uses the /ux/smart-it URL) will be in:-
The User-Defined Ticket Console preset filters
The user-defined Ticket Console filters are stored in the SmartIT_Business.PREFERENCE_DETAILS table within the Smart IT SQL database.