Remedy ITSM Upgrades with Alderstone CMT

Version 1

    BMC Remedy ITSM Upgrade Experts

    We've been working with Remedy for over twenty years.

    We've managed, planned and successfully executed every kind of upgrade you can imagine; from on‑premise single‑tenant systems to large, complex, multi‑national, multi‑tenant systems.

    Over many years we've developed CMT and a revolutionary approach to upgrading Remedy ITSM. Which ensures we deliver even the most complex upgrades on-budget, on-time and without disrupting your daily operations.

    How do we do it?

    Our streamlined upgrade process will create a new out-of-the-box ITSM 9.1 application environment and switch over your business seamlessly in a weekend even if you are on ITSM 7.6.04.

    With no swivel seating or double entry and with minimal inconvenience to the business, you can be using the latest ITSM application within forty days of starting the upgrade process.

    Alderstone are able to offer rapid upgrade time and guaranteed outcome using a revolutionary new approach supported by our CMT data migration tool. CMT allows for a minimal change freeze, a short outage window and enables the project to react to change in your business.

    Our upgrade experts and advanced tools will ensure your next Remedy ITSM upgrade is straightforward, on-time and on-budget.

    Why upgrade with Alderstone CMT?

    • Eliminate the multiple stages of upgrade from older legacy versions
    • Minimal impact to the business with a reduced change freeze and short outage window
    • Upgrade directly to the latest version of ITSM in as little as 40 days with a guaranteed outcome


    Don’t delay the decision for an ITSM upgrade because of the risks of unknown costs or the technical complexity of moving from an older version of Remedy ITSM