Remedyforce Self Service 3.0 is a modern, intuitive self-service portal that makes it easier for end-users to find information and report issues. Remedyforce Self Service 3.0 is generally available (GA) in the Winter 17 release of Remedyforce. Several new capabilities have been added in the Summer 17 release. The following frequently asked questions should help Remedyforce administrators answer most common questions on Self Service 3.0. This document will also help them decide when to upgrade to Remedyforce Self Service 3.0.