Remedy 9 upgrade checklist

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    Get started quickly on your Remedy 9.1 upgrade! Follow these steps to familiarize yourself with the resources available to support a successful upgrade. This list is available via

    01: Get familiar with the major Remedy 9 resources


    Remedy ITSM Community

    Remedy AR System Community

    Remedy Training & Certification

    Remedy 9 online documentation

    02: Upgrade planning resources



    Preparing for and planning a Remedy 9 upgrade

    Remedy 9 Upgrade best practices video

    Resources related to the Remedy 9 Upgrade Best Practices Webinar

    Remedy ITSM Suite Best Practice Performance Tuning documentation

    What's New in 9.1.02 (Service Pack 2)
    AMIGO Program for ITSM Applications Suite


    03: Post-Upgrade resources


    Remedy 9.1 Upgrade Recommendations

    Required Remedy 9.x settings for performance and stability

    Knowledge article: Remedy 9.1 SP1 configuration checklist


    04: Get Remedy trained


    Check out the available Remedy 9 product training

    Consider the Upgrade education package for Remedy 7 & 8

    New: Upgrade fundamentals 9.x web-based training


    05: Learn more, do more


    Check out what Services can do for your Remedy 9 project

    Learn about Premier Support for Remedy

    06: Find solutions and join the conversation


    Review our Remedy 9, ITSM and AR System YouTube playlists
    Subscribe to BMC's YouTube channels: BMCtv, Community-contributed, Product documentation
    Help: Read document
    Reach 150 points on the community (check reputation on your profile)
    Help: Read document

    07: New to BMC or Remedy? Get set up


    Start with the BMC Customer Orientation checklist

    Add your Remedy Support ID(s) to your BMC account

    Help: Read document

    Download Remedy 9 and updates

    Help: Read document or Watch video

    Sign up for Remedy product alerts

    Help: Read document


    Remedy AR System