Footprints 12's Reporting module is known as Service Analytics. Many users are familiar with creating basic custom reports in Footprints but there is also a suite of pre-configured report types such as
- Ticket Management
- Service Portfolio
- Cross Item
- Time Tracking
These reports can provide you a unique view into your data if you know how to use them. We will cover these report types and show you how to get the most out of your data. And don't worry, we will also get into custom reports to provide some tips and tricks to help make building them easier as well.
We will be joined by Lead Product Developer Rob Davis. Rob has been working on the FootPrints application for 7 years and was instrumental in the design and creation of many of these reports. He will share his insight and experience with us.