Remedy 9.x Upgrade Enablement

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    When planning for a 9.x Upgrade or during Post-Upgrade validation,  there are several resources available to ensure that you are successful.

    The following two tables provide both Pre-Upgrade and Post-Upgrade resources:

     

    Pre-Upgrade Resources

    Version
    Description
    Link
    Type     
    9.1Start Here -->Webinar covering ITSM Suite 9 Upgrade. Applies to 9.0 and 9.1.  This is your best place to get started planning your upgrade.Connect with Remedy - Remedy 9 Upgrade Best Practices WebinarWebinar
    9.1The BMC Remedy ITSM Suite 9.1 Deployment documentation is the top-level documentation for all installs and upgrades for 9.1.https://docs.bmc.com/docs/display/brid91/HomeOnline Documentation
    9.1Remedy ITSM Suite Best Practice Performance Tuning documentation
    Performance tuning for Remedy - BMC Remedy ITSM Deployment 9.1 - BMC DocumentationOnline Documentation
    9.1BMC WBT for Remedy ITSM 9.x Upgrade planning and execution.  Applies to 9.0 and 9.1New Course available: BMC Remedy IT Service Management 9.x: Upgrade Fundamentals (WBT)WBT
    9.1"What's New in 9.1" online documentationRelease notes and notices - BMC Remedy Action Request System 9.1 - BMC DocumentationOnline Documentation
    9.1AMIGO Program offers assistance planning an ITSM upgradeAMIGO Program for ITSM Applications SuiteCommunities Article
    9.0Start Here -->Webinar covering ITSM Suite 9 Upgrade. Applies to 9.0 and 9.1.  This is your best place to get started planning your upgrade.Connect with Remedy - Remedy 9 Upgrade Best Practices Webinarhttps://docs.bmc.com/docs/display/brid90/HomeWebinar
    9.0The BMC Remedy ITSM Suite 9.0 Deployment documentation is the top-level documentation for all installs and upgrades for 9.0.Connect with Remedy - Remedy 9 Upgrade Best Practices Webinarhttps://docs.bmc.com/docs/display/brid90/Home Online Documentation
    9.0Reference guide for Performance Tuning parameters and definitions.Performance tuning for BSM - BMC Remedy ITSM Deployment 9.0 - BMC DocumentationOnline Documentation
    9.0"What's New in 9.0" documentationHome - BMC Remedy Action Request System 9.0 - BMC DocumentationOnline Documentation

     

    Post-Upgrade Resources (Before Go-Live)

    Version
    Description
    Link
    Type
    9.1Recommended Upgrade links and documentationRemedy 9.1 Upgrade RecommendationsCommunities Article
    9.1Required settings for performance and stability. Applies to 9.0 and 9.1.   BMC Certified recommendations for customers adopting 9.x
    9.1Reference guide for Performance Tuning parameters and definitions.Performance tuning for Remedy - BMC Remedy ITSM Deployment 9.1 - BMC DocumentationOnline Documentation
    9.1This document contains the best practice recommendations for ITSM Suite 9.1  Applies to 9.0 and 9.1KnowledgeArticle - BMCKnowledge Article
    9.0Required settings for performance and stability. Applies to 9.0 and 9.1.  
    BMC Certified recommendations for customers adopting 9.xCommunities Article
    9.0Reference guide for Performance Tuning parameters and definitions.
    Performance tuning for BSM - BMC Remedy ITSM Deployment 9.0 - BMC DocumentationOnline Documentation
    9.0This document contains the best practice recommendations for ITSM Suite 9.1  Applies to 9.0 and 9.1KnowledgeArticle - BMCKnowledge Article