Mapping Event/Component Severity/Priority/Status to Incident Impact and Urgency

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    When Event Management is married with Incident Management, the resulting solution requires there to be an alignment between the importance of a detected event and what level of urgency should be applied to the resulting Incident. Many factors come into play depending on if the alert is limited to event information or additional context is included about the Component / CI the alert was triggered against. This video details how the mapping rules can be configured to establish this alignment between the Event Management and Incident Management processes.