With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.
When you are ready to get started with BMC Remedyforce, one of the key activities for your BMC Remedyforce configuration and setup is creation of users and their access. If you desire to have your users created, activated and deactivated automatically, integrating your Active Directory contents to your BMC Remedyforce application is a key part of your implementation. BMC provides pre-configured packages that require little modification to become functional in your environment. The Pentaho Data Integration application is the BMC recommended application for your integration with Active Directory. The purpose of this white paper is to ensure that you are knowledgeable about Pentaho and how it integrates your Active Directory with Remedyforce prior to your Remedyforce implementation.