The BMC Remedyforce MyIT FAQ covers a wide range of frequently asked questions including which MyIT capabilities are supported with Remedyforce as compared to native Remedyforce self-service capabilities. The document also covers a number of other topics including usage scenarios, support and services.
Note: On August 29, 2016, MyIT announced end of support (EOS) for their integration with Remedyforce. MyIT 3.2 is the last version supported with Remedyforce. Please refer to the announcement posted on the community site for more details.