Current customers renewing support or purchasing more licenses:
- Download your updated license file from http://license.bmc.com/
- If you need help, follow these instructions Creating a BMC Support profile and downloading licenses/software
2. Update your Track-It! installation with the license you downloaded using these instructions How to update your Track-It! License
Note: If you do not download and update your license file after renewing support, your license will still show as expired in Track-It!
Can activate an installed Trial version
- Obtain your new license using these instructions Creating a BMC Support profile and downloading licenses/software
- Then update your Track-It! installation with that license using these instructions How to update your Track-It! License
Perform a brand new installation
- Download the current Track-It! installation and license Creating a BMC Support profile and downloading licenses/software
- During installation of Track-It! 11 versions, you may be prompted to enter your Serial Number and Activation Key from your order confirmation email. This will automatically download your license into the installation. If the automatic download does not work or you downloaded your Track-It! license in the step above, you can select to specify the location of your license file on your system and point to the trackit.lic license file you already downloaded in the first step above.