If you are a current customer & renewed support or purchased more licenses:
- Download your updated license file from the support site http://license.bmc.com/ **
- If you need help, follow these instructions Creating a Track-It! Support profile and downloading licenses/software
- *Note: If you do not download and update your license file after renewing support, your license will still show as expired in Track-It!
If you just purchased Track-It!, you can either:
Activate an installed Trial version
- Obtain your new license according to these instructions Creating a Track-It! Support profile and downloading licenses/software
- Then update your Track-It! installation with that license using these instructions How to update your Track-It! License (trackit.lic)
Perform a new installation
- Download the current Track-It! installation and license Creating a Track-It! Support profile and downloading licenses/software
- During installation, you may be prompted to enter your Serial Number and Activation Key from your order confirmation email. This will automatically download your license into the installation. If the automatic download does not work or you downloaded your Track-It! license in the step above, you can select to specify the location of your license file on your system and point to the trackit.lic license file you already downloaded in the first step above.