BMC customer orientation checklist

Version 59
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    Get started quickly as a new BMC customer. Follow these steps to familiarize yourself with the resources available to support your success.


    01: Get familiar with BMC web sites

    These are the most important BMC websites that you should be aware of as a BMC customer:

            

    WebsitePurpose
    Corporate Web SiteLearn about BMC, our products, solutions, and services.
    SupportSearch for answers, manage your cases, get downloads and more.
    DocumentationTechnical information about installing, using and troubleshooting BMC products.
    Training & CertificationProduct training and certification programs.
    CommunitiesCollaborate with peers and R&D, submit ideas, join Beta Programs and Events

    02: Get access to BMC resources

    = Mandatory

     

    Create a BMC account and subscribe to Support Central or Partner Advantage Program
    Help: Read document or Watch video
    Log in to Support Central
    Help: Read document or Watch video

    Make the most of BMC Communities

    Help: Read Documents or Watch video


    03: Get support for your purchased products

    = Mandatory

     

    Add your Support ID(s) to your BMC account
    Help: Read document or Watch video

    Help: Set your 'customer administrator' by emailing customer_care@bmc.com

    Download your products and updates
    Help: Read document or Watch video

    Sign up for Product Alerts (Proactive Notifications)
    Help: Read document or Watch video

    Bookmark the Product Information page for your product


    04: Make the most of the documentation

     

    Take a tour of the documentation site

    Help: Leave a comment on a documentation page

    Help: Follow pages to be notified about changes

    Help: View your recent browsing history

    Search for information on our documentation website

    Help: Read document


    05: Get trained

     

    Explore the BMC product training options

    Help: Watch video about web based training

    Find the right course for you

    Get a sneak peak on the next version with Beta Programs


    06: Learn more, do more

     

    Check out what services can do for you

    Learn about Premier Support


    07: Find solutions and join the conversation

     

    Subscribe to BMC's YouTube channels: BMCtv, Community-contributed, Product documentation
        Help: Read document
    Reach 150 points on the community (check reputation on your profile)
      Help: Read document

    Looking for details on a specific product?

    Product-specific checklists, which are designed to follow on from this checklist can be found here:

     

    New Partners: go to this checklist