BMC customer orientation checklist

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    Get started quickly as a new BMC customer. Follow these steps to familiarize yourself with the resources available to support your success.

    01: Get familiar with BMC web sites

    These are the most important BMC websites that you should be aware of as a BMC customer:


    Corporate Web SiteLearn about BMC, our products, solutions, and services.
    SupportSearch for answers, manage your cases, get downloads and more.
    DocumentationTechnical information about installing, using and troubleshooting BMC products.
    Training & CertificationProduct training and certification programs.
    CommunitiesCollaborate with peers and R&D, submit ideas, join Beta Programs and Events

    02: Get access to BMC resources

    = Mandatory


    RequiredCreate a BMC account and subscribe to Support, Education or Partner Program
    Help: Read document or Watch video
    Log in to Support Central
    Help: Read document or Watch video

    Make the most of BMC Communities

    Help: Read Documents or Watch video

    03: Get support for your purchased products

    = Mandatory



    Add your Support ID(s) to your BMC account
    Help: Read document or Watch video

    Help: Set your 'customer administrator' by emailing

    Download your products and updates
    Help: Read document or Watch video

    Sign up for Product Alerts and select your favorite BMC products
    Help: Read document

    Bookmark the Product Support page for your product

    04: Make the most of the documentation


    Take a tour of the documentation site

    Help: Leave a comment on a documentation page

    Help: Follow pages to be notified about changes

    Help: View your recent browsing history

    Search for information on our documentation website

    Help: Read document

    05: Get trained


    Explore the BMC product training options

    Find the right course for you

    Get a sneak peek on the next version with Beta Programs

    06: Learn more, do more


    Check out what services can do for you

    Learn about Premier Support

    07: Find solutions and join the conversation


    Subscribe to BMC's YouTube channels: BMCtv, Community-contributed, Product documentation
    Reach 150 points on the community (check reputation on your profile)
      Help: Read document

    Looking for details on a specific product?

    Product-specific checklists, which are designed to follow on from this checklist can be found here: