Salesforce API Endpoint Change

Version 1

    With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.


    ETL (extract transform load) tools are used to extract or push data between Salesforce environments that rely on the use of the Salesforce API’s endpoints. This paper discusses the recent announcement from Salesforce that the current endpoint API’s used in conjunction with ETL’s tools such as Pentaho will change as of early January 2016. This short paper therefore discusses how this will impact users.