Remedyforce and Permission Sets

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    With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.


    Permission sets are an integral part of the Salesforce platform security model, and the interaction between Remedyforce and the Salesforce permission sets are of particular importance. This paper was produced to explore permissions sets and their relevance, notably the relationship with profiles and considerations for using permission sets with Remedyforce.