Working with Process Builder and Remedyforce

Version 1

    With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.


    Process Builder is a point and click graphical interface that provides a canvas for administrators to quickly and easily create workflows that used to require complex Apex coding. It has opened the door for administrators to design straightforward workflow that can create and/or update related records, including child records. The purpose of this white paper is to describe capabilities of Process Builder within BMC Remedyforce and to provide some instruction on how to use Process Builder