With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.
BMC Remedyforce is built on the Salesforce Force.com platform—the world's most widely used cloud platform. One of the key advantages of sharing this platform with so many other applications – both off the shelf and custom – is that Remedyforce can leverage Salesforce platform capabilities to integrate with an unlimited array of applications – at a deeper level than non-platform applications in the marketplace.
The purpose of this whitepaper is to outline the basics for the integration methods that are available from the Salesforce platform that can be used to integrate to Remedyforce. These integration points can range from native connectors, to using web-services, data exchange via email and syndication feeds - and include Salesforce API’s which provide the means to integrate with other third-party applications with differing programming languages.