BMC Remedy Release Version Strings

Version 51
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    Introduction

    It's not always straightforward to work out exactly which release of a Remedy product you have in front of you.  Although the version strings usually contain all the information you need, the format has varied over time and can be a little cryptic.

     

    You can find the version string of the server in the arerror.log and on the Platform tab of the AR System Administration Console - Server Information form.  The mid-tier lists this on the configuration tool login page.

    versions.PNG

     

    Note that if your version is not listed it means that a hotfix or engineering build for that component is being used - the version string formats for these vary but are generally similar to the main release.  Hotfixes are released outside of the main product cycle to address high priority issues that may crop up.  The tables below list the versions that can be downloaded from the EPD website, hotfixes are not included even though some of the patches include the word in their versions!

     

    Version 9.1

     

    ReleaseTypeComponentsRelease DatePlatform StringMidtier String
    9.1.00Initial ReleasePlatform/Atrium/Apps2015-12-229.1.00.2015121602299.1.00 201512160229
    9.1 Patch 1PatchPlatform2016-06-239.1.00.001 2016061411049.1 Patch 001 201606141104
    9.1.01 (SP1)Service PackApps2016-05-19n/an/a
    9.1.02 (SP2)Service PackPlatform/Atrium/Apps2016-12-059.1.02 2016112523209.1.02 201611252320
    9.1.02 Patch 1PatchPlatform/Atrium2017-02-159.1.02.001 2017021311339.1.02.001 201702131133
    9.1.02 Patch 2PatchPlatform/Atrium2017-03-179.1.02.002 2017030922049.1.02.002 201703092204
    9.1.02 Patch 3PatchPlatform/Atrium2017-04-249.1.02.003 2017041917479.1.02.003 201704191747
    9.1.02 Patch 4*
    PatchPlatform2017-07-079.1.02.004 2017061509029.1.02.004 201706150902
    9.1.03 (SP3)Service PackPlatform/Atrium/Apps2017-06-089.1.03 2017053119589.1.03 201705311958
    9.1.03 Patch 1PatchPlatform/Atrium/Apps2017-08-319.1.03.001 2017081717149.1.03.001 201708171714

    * Patch 4 is an installer update to address a problem with patch 3 which resulted in the deletion of some non-English form views.  There are no additional fixes in patch 4 over patch 3.

     

    Version 9.0

     

    ReleaseTypeComponentsRelease DatePlatform StringMidtier String
    9.0Initial ReleasePlatform/Atrium/Apps2015-04-309.0.00 2015041807189.0.00 201504180718
    9.0 Patch 1PatchPlatform/Atrium/Apps2015-06-209.0.00 201506171928 9.0.00 201506171928
    9.0 Patch 2PatchPlatform2015-09-189.00.002 2015091009019.00.002 201509100901
    9.0.01 (SP1)Service PackPlatform/Atrium/Apps 2015-08-279.0.01 201508191530 9.0.01 201508191530
    9.0.01 Patch 1PatchPlatform2015-12-149.0.01.001 2016112601069.0 SP 01 Patch 001 201611260106

     

    Version 8.1

     

    ReleaseTypeComponentsRelease DatePlatform StringMidtier String
    8.1.00Initial ReleasePlatform/Atrium/Apps2013-02-208.1.00 2013012511578.1.00 201301251157
    8.1.00 Patch 1PatchPlatform/Apps2013-08-068.1.00 201308030135Hotfix8.1.00 201308030135 Hotfix
    8.1.00 Patch 2PatchPlatform/Apps2013-09-128.1.00.002 201308272305Hotfix8.1.00.002 201308272305 Hotfix
    8.1.00 Patch 3PatchPlatform/Atrium2014-06-118.1.00 201406060250Hotfix8.1.00 201406060250 Hotfix
    8.1.01 (SP1)Service PackPlatform/Atrium/Apps2014-02-058.1.01 2014012819108.1.01 201401281910
    8.1.01 Patch 1PatchMidtier/Atrium/Apps2014-04-04n/a8.1.01 (SP1) 201404010757 Hotfix
    8.1.02 (SP2)Service PackPlatform/Atrium/Apps2014-08-298.1.02 2014082602358.1.02 201408260235
    8.1.02 Patch 1PatchPlatform/Atrium/Apps2014-09-308.1.02.001 201409121357Hotfix8.1.SP02 Patch 001 201409121357 Hotfix
    8.1.02 Patch 2PatchPlatform2016-04-268.1.02.002 201603191600Hotfix8.1.SP02 Patch 002 201603191600 Hotfix

     

    Version 8.0

     

    ReleaseTypeComponentsRelease DatePlatform StringMidtier String
    8.0.00Initial ReleasePlatform/Atrium/Apps2012-06-228.0.00 Build 001 2012053000008.0.00 Build 001 201205300000
    8.0.00 Patch 1PatchPlatform/Atrium/Apps2012-09-218.0.00 Build 001 2012091804038.0.00 Build 001 201209180403
    8.0.00 Patch 2PatchPlatform2012-11-168.0.00 Build 001 2012110308458.0.00 Build 001 201211030845
    8.0.00 Patch 3PatchPlatform2013-02-288.0.00 Build 001 2013021810428.0.00 Build 001 201302181042

     

    Version 7.6.04

     

    ReleaseTypeComponentsRelease DatePlatform StringMidtier String
    7.6.04Initial ReleasePlatform/Atrium/Apps2011-01-287.6.04 Build 002 2011101410597.6.04 Build 002 201110141059
    7.6.04 SP1Service PackPlatform/Atrium/Apps2011-05-067.6.04 SP1 2011041910587.6.04 SP1 201104191058
    7.6.04 SP2Service PackPlatform/Atrium/Apps2011-10-137.6.04 SP2 2011100806147.6.04 SP2 201110080614
    7.6.04 SP3Service PackPlatform/Atrium2012-02-067.6.04 SP3 2012013023577.6.04 SP3 201201302357
    7.6.04 SP4Service PackPlatform/Atrium/Apps2012-09-117.6.04 SP4 2012090519227.6.04 SP4 201209051922
    7.6.04 SP5Service PackPlatform/Atrium2013-08-087.6.04 SP5 2013080120257.6.04 SP5 201308012025

     

    dbVersion and API Protocol Numbers

     

    Each Remedy database has a CONTROL table which contains a dbVersion value that indicates the AR version of the database structure.  This number is changed whenever the metadata tables are modified and it must match the version of the arserver binary being used to connect to the database.  On startup the server will check that the dbVersion is correct and will return this error and stop if it does not:

     

    The database is not the expected version (may need to run upgrade program) (ARERR 36)

     

    The protocol number indicates the version of the API libraries that were used to create a client and is the value reported in the server's API log entries for each client call.  For example:

     

    */+GOEWF  ARGetOneEntryWithFields -- schema CTM:People from Mid-tier (protocol 20) at IP address 10.3.166.133  // :q:0.0s

     

    This can be used with the Minimum-API-Version configuration parameter to prevent clients using older API versions from connecting to a server.

     

     

    VersionProtocoldbVersion
    9.1.032454
    9.1.022353
    9.1.002353
    9.0.002252
    9.02150
    8.1.022031
    8.1.012031
    8.12030
    8.01930
    7.6.041828
    7.6.031727
    7.51424
    7.11323
    7..0.x1222
    6.31121
    6.0.x1020
    5.1.x918

     

    Remedy ITSM