Remedyforce Incident Management

Version 1

    With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.


    Planning and implementation of an effective and efficient Incident Management process is one of the most fundamental and critical exercises for an IT service provider.The purpose of this white paper (co-written by partner Cloudaction) is to review key capabilities of BMC Remedyforce to support Incident Management and provide guidance on best practices and resources available to you as you implement your Incident Management process.