Remedyforce Service Request Management

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    With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.

     

    Remedyforce provides end users and service providers (IT and otherwise) the ability to automate and enable easier access to Service Requests in the self-service interface. This helps BMC Remedyforce customers to empower their end users, standardize a service catalog, automate approvals and maximize service quality and efficiency. The purpose of this white paper is to provide some best practices for configuration and deployment of Service Request Management leveraging BMC Remedyforce.