With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.
Remedyforce allows us to not only communicate with our customers on the initiation, progress, and closure of incidents and requests, but also with IT and other supporting staff as needed. This can all be done through the configuration of workflow rules, email alerts, and email templates. The purpose of this white paper is to explain some of the most common notification configurations in Remedyforce, and how we go about setting them up.