User Creation & Authentication in Remedyforce

Version 1

    With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.


    Creating users (and granting those users the ability to login into the Salesforce Platform to access the Remedyforce application based on a set of permissions, profiles, and roles) is critical to the functionality of your Remedyforce implementation and the security of the data contained in your system. The purpose of this whitepaper is to explain the types of user creation and authentication methods available, and the considerations that need to be made when determining what method of user creation and authentication best supports your organization.