Data Segregation in Remedyforce

Version 1

    With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.


    The Salesforce platform provides a sharing model that is an essential element to your organization’s ability to provide secure application data access. It is crucial to determine what level of data exclusion your organization will need in order to fully develop a solution that meets today’s needs but will also scale with tomorrow’s needs.This white paper is intended for system administrators with a working knowledge of the Salesforce sharing and security model and will discuss the Salesforce sharing model as it pertains to the common scenarios in Remedyforce.