With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.
The Service Desk is the nerve center of the IT organization. It falls to the ITSM solution to provide the key performance metrics that play a vital role in optimizing service support, providing insights for IT decision-making and improving customer satisfaction. In fact, the performance of a Service Desk is an indicator of the overall health of an organization’s IT. The purpose of this white paper is to make you aware of all the reporting options available to you in BMC Remedyforce.