With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.
When making a major change to an ITSM system, such as moving from one tool to another or adding new organizations to an existing tool, decisions have to be made about what to do with the information from another system. Should data be brought over into the new tool? Is the complexity of doing so too high to justify the investment in personnel and time? What data should be brought over, and what is best served by placing the data in a backup for as-needed access?
The purpose of this white paper is to address data migration considerations, provide instructions on Apex Data Loader setup and provide some useful data cleanup formulas to make the migration of data easier.