With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.
To enable effective routing and reporting on the activities conducted by your Service Desk, you need to categorize the work being done. The approach you take to categorization has significant up and downstream effects, so you need to plan and prepare to create your categories with an understanding of how it will impact your effectiveness, efficiency and transparency – now, and in the future. It is fundamental to the success of your Service Desk. This white paper will provide you with guidance on how to get the most out of categorization in BMC Remedyforce.