With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.
Typical organizations use a wide variety of applications, some of which provide data that could be extremely useful to ITSM processes managed by the Service Desk. Integrating separate but related applications can help organizations achieve increased levels of consistency, efficiency, and quality. The purpose of this white paper is to explore the types of integrations that are typically configured for BMC Remedyforce, the methods used to integrate and provide you with some best practices on integrating your Remedyforce solution.