Leveraging BMC Remedyforce Self-Service

Version 1

    With the “Getting Started with Remedyforce” white paper series, our aim is to help you leverage BMC Remedyforce to improve the effectiveness and efficiency of your ITSM operations. Each paper addresses a specific area of interest and provides you with conceptual, functional and technical best practices to make configuration decisions and take action to gain value from your BMC Remedyforce investment.

    BMC Remedyforce Self-Service enables your end user/clients to create and resolve their own incidents and requests using the Self-Service portal from their computers or via mobile devices. The purpose of this white paper is to describe the use cases and benefits of Remedyforce Self-Service and to provide you with some hints to help you get the most value out of Self-Service adoption.