Creating a BMC Support profile and downloading licenses/software

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    Existing Customers with a BMC online profile

    • If you already have a profile, simply log in to the license download site http://license.bmc.com/ after you receive your order confirmation email.

     

    New Customers OR Customers without a BMC online profile

    • If you do not have a support profile, you must visit the support site to create one before you can access your downloads.

    If you have difficulty, contact "Customer Care" by clicking the chat button at the bottom right of the support site OR email customer_care@bmc.com

     

     

    1. To begin, make a note of your Support ID and PIN from the Order Confirmation Email you received. You will find this information in a chart in the email similar to the picture below.

    ordercofirmation.png

     

    2.  To create a new profile, visit the BMC support site http://support.bmc.com and click the Register button as shown in the screen shot below.

    registerforsupport1.jpg

     

    3. Fill out the information requested. The screen should look like the screen below. Please be sure to check the box "Access to BMC Support" and enter your Support Contract ID and Contract Password (Pin)

    If you have difficulty, contact "Customer Care" by clicking the chat button at the bottom right of the support site OR email customer_care@bmc.com

    4. (OPTIONAL) If you are adding additional add on products to your account, you may receive new Support Contract IDs with those products in your order confirmation email. To add those to your account, log into the support portal and then click on the "Manage Support IDs" (circled in the screen shot below) option to add them to your profile.

     

    If you have difficulty, contact "Customer Care" by clicking

    the chat button at the bottom right of the support site OR by emailing

    customer_care@bmc.com

     

     

     

    For instructions on downloading Track-It! License Files and Software,

    go here - Downloading Track-It! Licenses and Software