Connect with Remedy Webinar Series - 2014

Version 5
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    MonthTopicAdditional
    JanuaryReconcile your customizations using snapshot utilityDetails Recording
    FebruaryUsing FiddlerCap for Performance TuningDetails Recording
    MarchSpecial Event: ITSM 8.1.01 Service Pack Release Features and BenefitsDetails Recording
    MarchRKM 8.1 Search and ConfigurationDetails Recording
    AprilFTS Configuration for Performance and High AvailabilityDetails Recording
    MayMid-Tier 8.1 SP1 Installation and EnhancementsDetails Recording
    JuneService Resolution (Intelligent Ticketing)Details Recording
    JulyUnderstanding & Troubleshooting Service Request ProcessingDetails Recording
    August

    What's new in 8.1 SP2:

    UDM Onboarding enhancements and other key features

    Details Recording
    SeptemberNew features of Atrium SSO 9.0Details Recording
    OctoberSmart IT: New ITSM User Experience and Technical ReviewDetails Recording
    NovemberBMC Remedy Approval Server and ITSM ApplicationsDetails Recording
    DecemberWhat's new in ADDM v10.1Details Recording

     

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