If there is any issue, then what to do... how to capture debug logs so as to speed up RCA ! here we go :-
These steps are very generic, so checkout if you really want to go for this.
1. Switching App server in DEBUG mode :- https://docs.bmc.com/docs/display/public/bsa83/Controlling+Application+Server+logging
Make sure to use appropriate component based logging, if Root level DEBUG log is enabled it will create lot of logs.
2. Switching Targets (Agents) in DEBUG mode :-
just check where agent is installed from :- c:\windows\rsc\HOME or /etc/rsc/HOME and then go to that dir..
on linux platform you can find <agent_home>/sbin/agentctl
Now, to change from current state to debug : <AGENT_HOME>/sbin/agentctl toggle
after DEBUG to get back RSCD to normal state : <AGENT_HOME>/sbin/agentctl toggle
3. Make sure to have proper JVM heap size configured and actually available.
4. Make sure, required communication ports are not used by other products/services than BSA.