This online document collects frequently accessed information resources for this product and version: BMC Service Request Management version 8.1.00
This information can be useful when using or planning to deploy this version of the application. Bookmark and follow the document to receive notification when the document is updated.”
NOTE: It is advisable to update your installation with the latest service pack or patch to resolve any issues that you might be experiencing. Visit the BMC documentation portal for information about known and resolved issues in BMC Service Request Management 8.1
New features in this version:
The following enhancements are available in version 8.1:
- User friendly and completely revamped look of Request Entry Console that simplifies navigation
- Email based approvals for Service Request Management
- Auto approval feature for the custom approvals
- After New save option has been added to the Work orders as well which was earlier present in ITSM
- Additional features of Actions and Conditions while creating the SRD are added to simplify data gathering for end user when he submits service request
- For details about these enhancements, see New features in 8.1 version
Frequently accessed documentation topics:
The following list includes hyperlinks to the most frequently used information about BMC Change Management 8.1.00 on the BMC documentation portal:
Frequently accessed knowledge articles:
Before we proceed here is one note for you – BMC Service Request Management has cumulative hotfixes for version 8.0 onwards.
The latest ‘Cumulative Hotfix’ for SRM was built in the month of December ‘15. You can contact Technical Support to get these hotfixes uploaded on FTP. There is a chance that some of following articles will direct you to cumulative hotfixes which are older than one in December. It is advisable to ask for the latest hotfix always when you come across this situation.
The following list includes hyperlinks to useful knowledge articles and hotfixes that are available for BMC Service Request Management 8.1.00:
Importance of implementation cumulative hotfix:-
These are the defects which are fixed with the cumulative hotfix mentioned earlier in the doc and hence we highly recommend you to install this cumulative hotfix in your environment. Some of these defects are low priority and some of them impact system if you are using the defect related functionality –
On the request entry console the Links tab when loaded shows all the links but if the browser is restore down and again restored to maximum size it only shows 11 links not more than that.
Hidden Questions are visible to the end users.
Request again opens a blank provide information screen when a query menu depends on a text field.
Radio button based conditions not working.
Open Form Actions not firing on REQUEST AGAIN
Defect: SRM: hyperlink border on marketing slides in SRM console while using IE browser
Create Query Menu questions in the SRD for 3 questions, when you select the third question, it blanks out the second selection.
Question referenced twice in a query menu does not work
Creating query menu questions depends on text question, After submitting clicking on Request Again or Save As Draft button Provide Information page remains blank
If the query menu qualification includes static text, it doesn't work properly
Mozilla browser does not limit input length for text field
Request Entry chevrons disappear
Login ID that includes "\009" experiences syntax errors (ARERRORs 4558, 2290 and 9713) when browsing SR categories and submitting SR with questions and responses resulting in the rollback of SRD:MultipleQuestionResponse but the SR gets created
In browse view clicking on an icon for a category in the All Categories list results in a spinning cursor
Unable to submit requests in IE when setting 'Clear OBO Question Responses' to Yes.
NPE in backend code for some users (for those who's don't have User Preferences record)
SRM - Dynamic Menus Issues, Display Label, Actual Value
SRD actions (set in the Action Tab) are not working when associated with questions with pre-defined field length
SRM 8.1 - Conditional Question Dynamic Menus not working on initial selection of Parent Question
SRD Import 'merge' option does not cater for SRM:Actions_Def that have been deleted on source platform and SRD Action sequence is changed
Extra spaces added to the question label for the static menu after SR is saved
SRM - menu items not lining up when edited i.e. mismatching menu items display in console
Issues in IE9 browser with using text question types in Actions
SRM Menus returning multiple of same values/records instead of showing unique values
Latest Service Pack or patch:
The following list includes hyperlinks to useful resource Service pack 002 for version 8.1.00 or 8.1.02 of the BMC Service Request Management
In the case of defects, be sure to upgrade to the latest versions and service packs that address them. Also note that you can use Ideas in Communities to submit and vote on features that you would like to see in the product.