FootPrints v12 Video Series

Version 35
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    We have created videos for you to see FootPrints v12 in action. As more videos are produced they will be added to the list below.

     

    SEE IT IN ACTION

    Each video is a tutorial summary helping you to become quickly proficient with FootPrints. Videos can be viewed in any order but for maximum effect follow the suggested order.

    Description

    Video Link

    FootPrints - Getting Started- This is an overview video of FootPrints (Running time: 12:16)

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    FootPrints - Getting Help - Learn where you can get more information about FootPrints. (Running time: 2:13)

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    FootPrints – Administration- Learn the basics about FootPrints' codeless administration tools  (Running time: 9:30) - Flycast Partners

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    FootPrints – Creating a Service Catalog- Learn how to create a Service Catalog from scratch  (Running time: 12:46)

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    FootPrints  - Creating a Knowledge Base An overview of the Knowledge Base in FootPrints, and how to create a Knowledge Base (Running time: 4:42)

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    FootPrints – Service Level Management- An overview of configuring SLM, Services, Contracts, Service Level Targets and Work Targets (Running time: 17:07)

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    FootPrints - How to Change the Look and Feel Of FootPrints by Using Portals - This video provides an overview of Portals and Consoles within FootPrints, and how to configure them as needed (Running time: 13:38)

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    FootPrints - Mobile - This video provides a quick demonstration of the mobile interface with FootPrints (Running time: 1:34)

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    FootPrints – Searching and Reporting - This video provides a demonstration of the Search and Service Analytics (aka Reporting) features within FootPrints  (Running time: 15:00) - Flycast Partners

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    FootPrints – Visual Workflow – Learn about workflows, and using the visual workflow designer to create workflows based on Status, Priority, or other custom fields (Running time: 2:58)

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    FootPrints - Chat - View how FootPrints allows you to chat with other agents (Running time: 0:38)

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    FootPrints – Form Builder-This video provides a high level demonstration and overview of how easy it is to configure and build forms (Running time: 0:59)

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    FootPrints – Create an Incident -This video demonstrates how to create an Incident within the FootPrints portal (Running time: 0:35)

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    FootPrints – Key Terms -This video will discuss the common and key terms for FootPrints (Running time: 5:26)

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    FootPrints – Importing – This video will walk the user through importing from a .csv (Running time: 3:18)

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    Track-It! to FootPrints - Introduction (Running time: 3:07) - Flycast Partners

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    Track-It! to FootPrints - Incident Management (Running time: 10:03) - Flycast Partners

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    Track-It! to FootPrints - Creating Service Catalog and Workspaces (Running time: 9:44) - Flycast Partners

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    Track-It! to FootPrints - Workflows and Reporting (Running time: 17:33) - Flycast Partners

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    Take 30 Webinar - Introducing FootPrints version 12Video
    Take 30 Webinar - Service Analytics, Reporting and DashboardsVideo
    Take 30 Webinar - Visual Workflow Designer & Business RulesVideo
    Take 30 Webinar - Self-ServiceVideo
    Take 30 Webinar - FootPrints 12: Tips & TricksVideo
    Engage Tips and Tricks: Reporting on escalated Issues (Running Time: 5:31)Video
    Engage Tips and Tricks: Send Email Upon Assignment Change (Running Time: 8:31)Video
    Engage Tips and Tricks: Report and Search on the number of times a Ticket has been reassigned (Running Time: 4:42)Video
    Engage Tips and Tricks: Copy Incident Information to Surveys (Running Time: 6:23)Video
    Engage Tips and Tricks: Rules Debugging Tips (Running Time: 4:51)Video
    Engage Tips and Tricks: Create a Color Legend from a Custom HTML Widget (Running Time: 5:35)Video
    Want in depth FootPrints technical training? Visit BMC Academy!BMC Academy